Returns & Refunds

1. Go to My Orders and open the order that contains the item.
2. Select Request a return, then choose the reason that best describes your situation.
3. Submit the request. You can follow its status at any time in My Orders.

You can request a refund at any point before your order ships. These requests are approved automatically — no waiting for a review — and the refund is triggered right away.

You receive a full refund, including any shipping fees you have paid.

Once your order has shipped, you can request a refund as long as both of the following are true:

• it is within 90 days of shipment, and
• it is within 30 days of confirmed delivery.

After you submit, the request goes through a short review. Once it is approved, the refund is triggered automatically and you are notified of the outcome.

Whether an item needs to be sent back — and how the return is arranged — will be confirmed with you as part of the refund review.

If you need help arranging a return, contact us at [email protected].

Refunds are always issued to your original payment method. Once a refund is approved, funds typically arrive within 1–2 days; depending on your payment provider, it can take up to 30 days.

The amount you receive may differ slightly from the amount paid due to bank commissions or exchange-rate changes between the payment and refund dates.