Shipping & delivery
For rates, delivery estimates and customs, see the Shipping Policy. No shipping update after you ordered? Email us with your order number.
Contact Us
Questions about an order, shipping, a refund or your account — our customer support team is here to help
Customer support
For anything about shopping on Autovado, send us an email and we will get back to you. When you already have an order, please include your order number; for fitment questions, include your VIN so we can verify the match.
Customer support email[email protected]
What can customer support help with?
- Shopping on Autovado
- Product or order questions
- Order status
- Shipping notifications, delivery and tracking
- Refund requests
- Payment questions
- Account and sign-in issues
- General customer service concerns
Support by topic
Shipping Policy →
Refunds & returns
Refunds are requested from My Orders — before shipment they are approved automatically; after shipment, within 90 days of shipment and 30 days of delivery.
Track an order
Follow every parcel in real time from your account — carrier, tracking number and full delivery timeline.
Company & legal information
- Company name
- AUTO VADO SARL
- Registration number
- 991 057 399 R.C.S. Paris
- Registered address
- 9 rue des Colonnes, 75002 Paris, France